CRM Software Resources

Meet the Expert Behind the Resources

Felicia Terry has been empowering nonprofits, organizations, and educational institutions for over 17 years by helping them select, implement, and optimize CRM and donor management systems. As the Principal Specialist of Nonprofit Software Specialists, LLC (NPSS), Felicia oversees all consulting engagements, from initial concept to final execution, leveraging her deep understanding of how CRM systems drive organizational missions forward.

Felicia brings firsthand experience from her 13 years in nonprofit development, where she led initiatives in annual giving, capital campaigns, and membership. This background gives her unique insight into the challenges and opportunities nonprofits face, enabling her to deliver tailored solutions that align with industry best practices.

In addition to consulting, Felicia is the author of numerous products and free resources designed to help nonprofit organizations leverage their technology. Available through NPSS's resource store, these tools empower professionals to streamline their processes, enhance their CRM systems, and achieve greater impact.

As a recognized CRM software expert, Felicia is celebrated for her creative energy, strategic approach, and unwavering commitment to her clients' success. Her passion, combined with a sharp sense of humor and genuine understanding of the nonprofit sector, makes her a trusted partner to organizations of all sizes.